Privacy Policy

Portus Lets Ltd. (referred to as “Company”), collect, process and store personal data about you when you avail of their services, including its websites and mobile applications, or enter into any contract (“Services”) with them, provided that you have given your express consent.

This privacy policy has been prepared to better serve any person who uses any of our Services to inform them on how their personal data is being collected, used and secured by Portus Lets Ltd.

Please read our privacy policy carefully to get a clear understanding of how Portus Lets Ltd, uses, protects or otherwise handles your personal data in accordance with General Data Protection Regulation (GDPR).

Collection of Personal Data

Our Company only collects information that is necessary and relevant to our dealings with you. That information will be kept for as long as it is pertinent for the purpose for which it was collected and/or as we are required under the law. We shall immediately destroy or dispose in a secure manner any personal information, the retention of which is no longer allowed under the law.

By voluntarily providing your personal information, you agree to our Privacy Policy and explicitly authorise us, our employees, authorised representatives, and third-party service providers to collect your personal data via the forms you fill up and documents you submit. When you undertake any of the said actions, the personal information we collect from you may include, but are not limited to:

  • Full Name
  • Email Address
  • Contact Number – Date of Birth

Additional personal information shall be collected to process your online application form and which includes the following:

  • Gender
  • Home Address
  • Work Address
  • Government-issued IDs as proof of identification

The personal information that we collect are those you have voluntarily submitted to us. If you provide personal information of any third-party to us, we assume that you have obtained the required consent from the relevant third party to share and transfer his/her personal information and to allow us and third-party service providers to process said information in accordance with this Privacy Policy. If you choose to withdraw the consent for the collection, use and processing of personal information, we may not be able to provide you with our services.

Use and Processing of Personal Data

Portus Lets Ltd may use and process the personal data collected about you to allow our third-party service providers to assist you in complying with the requirements of your account. We may use the information that is collected from or provided by you to:

  • Respond to your online enquiries and requests
  • Arranging property viewings
  • Improve our online services by performing data analytics
  • Process referencing and background checks

Your personal data shall not be used or processed for any purpose that is contrary to law at all times.

Storage and Protection of Personal Data

Portus Lets Ltd has instituted policies which intend to protect personal data which it has collected and continues to collect. These include securing any document containing personal data and requiring the execution of non-disclosure agreements. We do our utmost to ensure that information is protected against loss, misuse, alteration, destruction or unauthorised access.

In order to make your visit to our website as safe as possible, our Company’s website is scanned on a regular basis. We use standard encryption tools to help protect personal information and to keep information collected secure. In addition, our website undergoes website security testing conducted by a third-party prior to it being launched and when major changes have been applied.

Sharing of Personal Data

Portus Lets may share personal data with the landlords and other service providers who need access to such information to carry out work on behalf of Portus Lets, for example to carry out referencing on a prospective tenant.

Use of Cookies

Please be aware that cookies are utilised when visiting Cookies are small data that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow), that enables to recognise your browser and remember certain information. Portus Lets Ltd uses cookies to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved Services.

You can also choose to turn off all cookies or to have your computer warn you each time a cookie is being sent through your browser settings. If you turn cookies off, some features will be disabled, and some of the features that make your site experience more efficient may not function properly.

User Responsibility

Portus Lets Ltd encourages you to use the latest version of web browsers as we cannot warrant 100% cyber security while we employ all necessary safety measures to protect your information. Updated web browsers are normally equipped with security features that provide improved parental controls and tools to prevent malware, anti-phishing protection, and other privacy threats.

Accessing Links to Other Sites

Our Website may provide links to other websites, which may operate independently from us. Portus Lets is not responsible for websites that are not owned or operated by us, we are not responsible for the linked sites’ content, any use of the sites, or the privacy practices thereof. Linked sites have their own privacy notices or policies.

If you have accessed our online services through a link from our advertising or marketing partners, the information you provide to us through these framed web pages is collected by us, and our use of this information is governed by this Privacy Policy.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us with the following contact details:

Telephone Number: +44 (0)151 329 3538
Email Address:


Prior to the collection and processing of your personal data through applicable forms that you fill in, we will secure your consent or authorisation. You will be provided with an opportunity to read and review this Privacy Policy before you give your consent/authorisation.

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  • Unit N, Baltic Creative,
  • 49 Jamaica Street,
  • Liverpool,
  • L1 0AH
Opening Hours

Our normal office hours are:

  • Monday - Friday - 09:00-18:00
  • Saturday - 10:00-16:00
  • Sunday – Closed